If you’ve just joined Club Rhythm on a direct debit membership, your class credits will be issued on a Saturday inline with your billing cycle. This will be every 2 or 4 weeks depending on which billing option you have selected. Once your credits are issued you can then book all your sessions online for the next 2 or 4 weeks. The sessions are not transferable from one billing cycle to the next.
If you are on a membership your class credits will be issued on a Saturday inline with your billing cycle. Depending on which billing option was selected this will be every 2 or 4 weeks. Once your credits are issued you can then book all your sessions online for the next 2 or 4 weeks. For example as a Platinum Member on the fortnightly option you receive 8 class credits on Saturday to use within two weeks, you will then receive your next 8 credits the following fortnight on Saturday. If the 4 week option was selected as a Platinum member you would receive 16 class credits to use within four weeks.
If you are on a multi pass and miss or late cancel your session less than 10 hours before the scheduled start time then your class credit will be deducted as if you attended.
If you are on a membership and miss or late cancel your session your class credit will be deducted from your fortnightly session allowance. If you rack up 3 no-shows/late cancellations within a given calendar month your booking privileges will be suspended for a week and you’ll be cancelled from any classes you’ve already booked. You can still attend classes but will be unable to book online (you’ll need to just rock up to class and take your chances). So when you book for classes online please make sure you can attend, or that cancel at least 10 hours before the start-time.
Note: When you’re added to the class off the wait list, your schedule will display as “added from wait list unconfirmed”. This is an issue with our booking system- you are actually “Confirmed” so disregard the “Unconfirmed” bit.
Note: If you wait list yourself for an early morning class, you may want to check your emails before you go to bed and again in the morning early enough that you can make it to class on time! If you aren’t able to access your emails in the morning in time to make it to class, we recommend you don’t wait list yourself overnight. You can cancel your wait list just like a regularly booked class.
The minimum freeze period is 14 days. Freeze periods must be in increments of weeks i.e. 2 weeks, 3 weeks or 4 weeks (Monday to Sunday).
2 weeks notice is required to freeze memberships i.e. once your freeze request is received your next direct debit will be adjusted based on your request. There is also a $5/week admin fee to freeze your membership. Please note – Once a direct debit is applied NO adjustments can be made to that billing period. Therefore if you have selected the four week membership option, freeze notification is required two weeks before your next billing period.